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Home > Insurance and Payment > FAQ's |
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FAQ's |
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Direct Billing Partners |
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We understand that medical bills can sometimes be complex and confusing. Like other health care organizations, ParkwayHealth Medical and Dental Centers are required to follow strict billing regulations from the government, insurance companies, and a variety of agencies based on the United States pricing and coding structure.
Our goal is to provide you with clear information about your bill and our billing process. This article attempts to answer some of the most commonly asked questions from our patients. |
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How much will I have to pay for a general consultation? |
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The amount may vary with the different doctor and the illness that is treated. Consultation with a general practitioner ranges from RMB 400 to RMB 1850, whereas consultation with a specialist ranges from RMB 600 to RMB 2660. Please refer to the fee schedule for more information or feel free to raise any queries with our customer service representatives at the clinic.
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I have insurance. How much will I have to pay for my hospitalization or clinic visits? |
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Most insurance require the patient to pay some portion of the cost of the care they receive. You will be responsible for non-covered charges,
co-payments, or deductible amounts if any. The amount will vary depending upon your specific plan. The amount will be billed once we receive the Explanation of Benefits of your plan from your insurance provider.
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Do I have to pay my co-payment or deductibles? |
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Yes. The billing officer will ask for your co-payment or deductibles after your consultation. If we do not have a record of your co-payment or deductible information, you will be billed once we receive the Explanation of Benefits of your plan from your insurance provider.
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When will I receive a bill? |
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The length of time it takes the insurance companies to process a claim varies greatly and can be quite long.
Approximately 3 days after your visit or stay the charges will be sent to your insurance company. The length of time for them to respond to the claim is an average of two months or more. If you have a second insurance company or a Medicare supplemental plan we will prepare a claim for the balance and send it to them, which will again take about 2 months for them to respond. If there is a balance due, you will receive a letter indicating the portion that your insurance company has covered and the amount that you are responsible for. An official statement will be mailed to you in approximately 30 days after notification is received from your insurance company.
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What items that do not qualify for ParkwayHealth direct billing service? |
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We will not direct bill the following items:
- Over the counter drugs
- Vaccines or medications ordered from the UK Pharmacy
- Promotional packages that are subjected to terms and conditions
- Certain aesthetic medical, dental and surgical treatments, not covered by your policy
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Will ParkwayHealth file the insurance claim? |
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You are legally responsible for your bill at the time you receive services from ParkwayHealth. ParkwayHealth will on your behalf complete the insurance claim form and send it to your insurance provider directly. In order to properly complete the insurance claim form for you, you are required to complete the registration form and to provide us with information pertaining to your insurance that can be found on your insurance card. You should sign your bills and claim forms for every visit.
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Should I bring my insurance card with me? |
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Yes. On your first visit with us, you are required to complete the registration form and to provide us with information pertaining to your insurance that can be found on your insurance card. Unless there is a change of plan coverage, you are not required to bring the insurance card on your future visits.
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Can I get a bill that itemizes the services that I received? |
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Yes. You can request one by calling our clinic billing specialist at (021) 6445 1515 ext. 633 Since most insurance providers no longer require itemized bills, we have discontinued routinely providing this information.
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Who can I talk to with questions about my bill? |
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The central billing office for ParkwayHealth Medical and Dental Centres is located at the Jian Guo Xi Lu #135. A billing service representative is available Monday through Friday 9:00 am to 5:00 pm to help you over the phone or in person with any questions or concerns you have about your bill. You can reach the billing office at 021-64451515 ext 633 or e-mail billingenquiries@parkwayhealth.cn
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